I am incredibly unhappy with all your purchaser service!!! I think it absolutely was cheaper to suit your needs To do that to me than to run the flight that I was initially on, since the flight wasn't complete.
I'm holding reservations for flights departing 26 Sep. I booked this flight in June. I am utilizing two vouchers as partial payment for these flights. I despatched the vouchers on the tackle supplied in July.
The definition of consumer service at American Airways will not be defined in almost any known phrases. It doesn't address the customer or indicate any service in any respect. My daughter, touring solo, had the new experience of waiting around in line at Heathrow so long to examine in that she skipped the checkin by 2 MINUTES although the airplane was in the gate for one more forty five minutes. The agent, and I use that term generously, demanded she obtain An additional ticket for any later on flight at a price of an extra $three hundred. Then proceded to tell her the seat can be assigned with the gate. Okay, situation settled. YOU THINK! If the gate is assigned she goes to acquire her seat assigned as well as ‘AGENT’ who'd not permit her on the first flight cancelled her seat on the two the 1st and 2nd flight following taking her income! So she wasn’t off that initial flight yet, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated supplemental cash. The good news is we were being in conversation and she or he spoke that has a supervisor who launched a seat to her. When she asked who had cancelled the her reservation, they stated they did not know. This all happened inside a three hour interval. She finally boarded quarter-hour prior to departure, I hope. So my spouse And that i contacted American Airways to confirm if she was in a position to get within the airplane and who experienced cancelled her flight, because there was a economical transaction and no financial transaction happens with out a record of who created it, a person would Imagine, for accounting and theft stability functions on your own. My partner known as to start with and spoke to JAYNE FUENTES, a supervisor who following a extensive dialogue gave us NO Facts. She couldn't tell us if my daughter bought a seat on the flight, got within the plane, or who bungled the extra order. She genuinely mentioned that ‘They're open terminals and they don't register that's reserving or accepting payment for your seat reservation.’ That is certainly precise accounting in your case. So my partner thanked her politely for all her help at which position I said JAYNE FUENTES instructed us almost nothing she was of no help whatsoever. Then I named American Airways and spoke to a different supervisor, JANE Grey, a one who really should not be allowed to remedy telephones in the jail.
I can not imagine you board passengers just before doing your checks within the plane. Leaving your shoppers trapped for over two several hours without any to minimal information and facts is full bullshit. While you're essentially the same as each individual airline On this regard, it’s simply just not acceptable to take care of your customers this fashion.
On January twenty fifth I contacted American Airways, as I looked at our reservations and found that my Daughter had us touring all day long, So I called to up grade our tickets to top notch as I did not choose to vacation all day in mentor. I take advantage of lay try to travel firstclass as I am certain you could assessment but I am looking to help save my Miles as we have been preparing a large household/graduation trip to Hawaii.
I've always been a faithful client to AA and don't imagine any of one's buyers really should be treated On this method!
I way too had an complete nightmare of a flight with them. I loaded out their 1500 term criticism sort by chopping it down to The purpose that even I didn't understand what I'd undergone.
I obtain it horrible to obtain my baggage go missing in Miami on both equally leaving and returning flights. I expect to get contacted immediately on how we can come to an arrangement concerning this. I will be performing a follow up.
My grievance is, on March 8th. My baggage was delayed from Chicago, my spot was Dane County Airport Madison Wi. When it experienced arrived, it had been delivered. Nevertheless, the luggage had been ruined and taped up. I termed in a very complaint without delay. I had been givin several mobile phone numbers and the firt just one was only a recording to depart my telephone and another person would get again to me.
We flew Practically in vision of the destination, and then the captain arrived on and explained the specialized problem was acting up, and as opposed to landing in which our destination was, they needed to flip back again to obtain it serviced by people today that can actually try this.
I'd some very constructive advice to give them to avoid this Down the road, but was unable to ascertain connection with them.
I know the way difficult airline personnel work. I have been a frequent flyer Because the The united states West days. I am the primary to offer the “work very well finished†coupons to attendants on flights, and, I deal with Anyone with utmost regard.
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I was trying to buy ticket for 15 12 months aged son and couldn’t use Site for he was regarded minimal. I identified as consumer service and she assisted me with airline order. I precisely questioned if I necessary to terminate if I could in 24hours. This attendant claimed Indeed. I discovered 4 several hours afterwards The key reason why son would want to fly was cancelled. I known as back to cancel the flight the attendant explained to me I couldn’t terminate flight and it was a nonrefundable ticket. I informed her situation as said earlier mentioned she claimed she couldn’t do everything. I asked for just a supervisor, I bought one particular and explained the specific situation, she stated I couldn’t cancel it and acquire my a refund she was very rude and hung up on me. I referred to as back again to question for one more supervisor and as I used to be talking to this supervisor she educated me that the last supervisor mentioned in her report I refused voucher. What at any time a voucher was I wasn't even guaranteed. Then next supervisor advised me what she considered. Hence the flight wasn’t cancelled considering the fact that she mentioned to wait a pair times prior to I make my closing final decision and she or he would wave modifying price to do so And that i shouldn’t have any problems.